The info you need
All orders are shipped FREE via UPS ground from Washington State, which means shipping averages 3-5 business days. Shipping to CANADA is free with a minimum order of 4 kettlebells.
If an email address is used at checkout, you'll receive shipping status updates.
We accept payments via PayPal, PayPal Credit, and Square processing, which includes visa, mastercard, discover, and american express.
You may return (for a full refund) or exchange your kettlebell for any reason within 30 days of delivery - buyer to pay shipping.
Refunds will be issued via the original payment method.
Items must be returned new/in the original condition.
We will pay the return shipping costs for return of any kettlebell which is deemed defective, however please note - our kettlebells are sand-cast; handmade and hand finished, and as such, the exact texture and surface finish of each kettlebell is unique and a "perfect" kettlebell is likely a unicorn. That said, we want you to love your Pro Kettlebell and will do whatever we can to work with you and get you the kettlebell of your dreams.
To initiate a return or exchange, email your request to info@prokettlebell.
Please note: we cannot accept returns due to formation of patina or rust on your kettlebell. Pro Kettlebells arrive rust resistant, but not rust proof. To preserve the life of the original finish, you must care for your kettlebell and wipe it dry after use and store indoors. If ongoing care is not in your wheel house, to protect it further you can paint it or use a clear top coat, but we recommend keeping the handle bare and test the inside of the kettlebell first: some spray lacquers and water-based sealants can discolor the iron. We've had success with Protetca-Clear.
If you return a kettlebell, please allow two weeks from receipt of the kettlebell for your refund to be processed and returned to your account - banks can take a few days to process after we've done our part.